Terms of service

Last Updated: October 29, 2026

1. Scope & Contracting Party

These General Terms and Conditions ("Terms") govern all use of the website https://www.venuraswiss.ch (the "Site") and all purchases of products offered online by Venura Swiss, a brand owned and operated by:

• Legal Entity: MAGHA ROYAL VENTURE GmbH
• Company Registration / UID: CHE-422.454.386 (VAT: CHE-422.454.386 MWST)
• Registered Office: Ländliweg 6, 5436 Würenlos, Canton of Aargau, Switzerland
• Telephone: +41 76 607 50 73
• Email: info@venuraswiss.ch

By accessing our Site and/or placing an order, you agree to be bound by these Terms, as well as our Privacy Policy, Shipping Policy, and Refund & Return Policy.

2. Conclusion of Contract

The presentation of products in our online store does not constitute a legally binding offer, but rather an invitation to place an order (invitatio ad offerendum).

• By clicking the "Buy it Now" or "Check out" / Complete Order button, you submit a binding offer to purchase the items in your shopping cart.
• Shortly after submitting your order, you will receive an automated order confirmation email acknowledging receipt of your order.
• A binding sales contract is concluded only when we dispatch the ordered goods to you and send a separate Shipping Confirmation email, or when we explicitly confirm acceptance of the order.
• We reserve the right to cancel or refuse any order prior to dispatch (for example, in the event of stock unavailability, pricing errors, or suspected payment fraud), in which case any payment already made will be refunded immediately in full.

3. Product Descriptions & Artisan Craftsmanship Disclaimer

Venura Swiss specializes in luxury natural textiles, including 100% Pure Cashmere, Pashmina, Silk Jacquard, Reversible Silk, Hand Embroidery, and Heritage Woven shawls crafted by skilled artisans.

• Natural Variations: Because many of our pieces are hand-woven, hand-dyed, or hand-embroidered using natural Himalayan cashmere and silk fibres, minor irregularities in weave texture, thread thickness, or embroidery motif are authentic hallmarks of genuine artisan craftsmanship and do not constitute manufacturing defects.
• Colour Representation: While we make every effort to display the colours of our shawls accurately on the Site, actual colours may vary slightly depending on the calibration and display settings of your screen or mobile device.

4. Prices, Currency & Taxes

• All prices on our Site are quoted in Swiss Francs (CHF) and include statutory Swiss Value Added Tax (MWST) where applicable.
• We reserve the right to modify prices and promotional discount codes at any time prior to order placement. The price valid at the exact time of your checkout applies to your order.
• For deliveries outside of Switzerland, additional import duties, customs clearance fees, and local taxes may be charged by the destination country and must be borne by the customer.

5. Payment Terms & Retention of Title

• Payment is processed at the time of checkout via the payment methods offered on our Site (including major credit/debit cards, TWINT, PostFinance, PayPal, and other supported Shopify payment gateways).
• Promotional coupon codes must be entered prior to completing checkout and cannot be applied retroactively unless agreed upon in writing.
• Retention of Title (Eigentumsvorbehalt): All delivered goods remain the property of MAGHA ROYAL VENTURE GmbH until payment has been received in full.

6. Delivery & Transfer of Risk

Delivery is carried out in accordance with our Shipping Policy. Risk of accidental loss or accidental deterioration of the ordered goods passes to the customer upon handover of the parcel by the carrier at the specified delivery address.

7. Inspection Duty & Warranty for Defects (Mängelgewährleistung)

In accordance with the Swiss Code of Obligations (Art. 201 OR):

• Duty to Inspect: You are required to inspect the delivered products within 48 hours (2 calendar days) of receipt for completeness and any visible defects.
• Notification of Defects: Any visible transport damage or manufacturing defects must be reported to us in writing (via email with photographic evidence) within 48 hours of receipt. If no notification is made within this period, the goods shall be deemed accepted in defect-free condition, except for hidden defects that could not be detected during initial inspection.
• Exclusions: Warranty claims are excluded for damage caused by improper use, normal wear and tear, snagging on jewelry or sharp objects, or failure to follow delicate care instructions (e.g., machine washing cashmere or silk that requires dry cleaning or gentle hand care).
• Where a valid defect exists, we reserve the right at our discretion to either repair the item, deliver a defect-free replacement, or refund the purchase price against the return of the defective item.

8. Intellectual Property Rights

All content on (https://www.venuraswiss.ch)—including brand names, logos ("Venura Swiss"), product photography, fabric stories, text, graphics, and design layouts—is the exclusive intellectual property of MAGHA ROYAL VENTURE GmbH or its licensors and is protected by Swiss and international copyright and trademark laws. Reproduction, modification, or commercial use without our prior written consent is strictly prohibited.

9. Limitation of Liability

To the maximum extent permitted under Swiss law (specifically Art. 100 of the Swiss Code of Obligations), MAGHA ROYAL VENTURE GmbH excludes all liability for slight or medium negligence (leichte und mittlere Fahrlässigkeit), as well as liability for indirect, incidental, or consequential damages, loss of profit, or third-party claims. Liability for unlawful intent (Vorsatz), gross negligence (grobe Fahrlässigkeit), and mandatory statutory product liability remains unaffected.

10. Severability Clause

Should individual provisions of these Terms be or become invalid or unenforceable in whole or in part, the validity of the remaining provisions shall remain unaffected. The invalid provision shall be replaced by the applicable statutory provision of Swiss law.

11. Governing Law & Place of Jurisdiction

• Governing Law: These Terms and all contractual relationships between you and Venura Swiss (MAGHA ROYAL VENTURE GmbH) shall be governed exclusively by the substantive laws of Switzerland, under the explicit exclusion of the conflict of law rules (IPRG) and the United Nations Convention on Contracts for the International Sale of Goods (CISG / Vienna Sales Convention).
• Place of Jurisdiction: Subject to any mandatory statutory places of jurisdiction for consumers, the exclusive place of jurisdiction for all disputes arising out of or in connection with these Terms is the registered seat of MAGHA ROYAL VENTURE GmbH in Würenlos (Canton of Aargau), Switzerland.