Shipping policy

Last Updated: October 29, 2026

At Venura Swiss (https://www.venuraswiss.ch), every shawl and textile is carefully inspected and packaged to ensure it arrives in pristine condition. Below you will find full details regarding our shipping zones, processing times, and delivery terms.

1. Order Processing & Dispatch Time

• Processing Time: All orders are processed, quality-checked, and prepared for dispatch within 1 to 3 business days (Monday through Friday, excluding Swiss public holidays) after payment confirmation.
• Dispatch Confirmation & Tracking: Once your order has been handed over to our shipping carrier, you will receive an automated Shipping Confirmation email containing your tracking number and a direct link to monitor your delivery.

2. Shipping Within Switzerland & Liechtenstein

• Shipping Cost: We offer Free Standard Shipping on all orders delivered within Switzerland and the Principality of Liechtenstein.
• Estimated Delivery Time: 2 to 5 business days from the date of dispatch.
• Carriers: Orders within Switzerland are typically delivered via Swiss Post (Die Schweizerische Post) or DHL.

3. International Shipping (Europe, UK, UAE, North America & Rest of World)

We ship to selected international destinations, including the European Union (Austria, Germany, France, Italy, Belgium, etc.), the United Kingdom, the United Arab Emirates, the United States, Canada, and Australia.

• Shipping Rates: Applicable international shipping rates or promotional free shipping offers are calculated and displayed transparently at checkout based on your delivery destination.
• Estimated International Delivery Time:
  • European Union & UK: 4 to 8 business days
  • USA, Canada, UAE & Australia: 5 to 10 business days
  • Rest of World: 7 to 14 business days (Please note that international delivery timelines are estimates and may vary due to customs clearance procedures in the destination country.)

4. Customs, Duties, and Import Taxes

• Deliveries Within Switzerland: All prices displayed on our Site are in Swiss Francs (CHF) and include applicable Swiss Value Added Tax (MWST). No additional customs fees apply to deliveries within Switzerland.
• International Deliveries (Outside Switzerland): Orders shipped outside of Switzerland are dispatched on a DAP (Delivered at Place / Duties Unpaid) basis unless otherwise stated at checkout. International shipments may be subject to import duties, local VAT/sales taxes, and customs brokerage fees levied by the destination country once the parcel arrives. These charges are the sole responsibility of the recipient.

5. Address Accuracy & Undeliverable Parcels

Please ensure that your shipping address, postal code, and contact telephone number are complete and accurate at checkout.

• Address Changes: If you need to modify your delivery address after placing an order, please contact us immediately at info@venuraswiss.ch or +41 76 607 50 73. Once an order has been dispatched, we can no longer reroute the parcel.
• Unclaimed or Refused Shipments: If a parcel is returned to us due to an incorrect address provided by the customer, failure to collect the parcel from a postal pickup point, or refusal to pay applicable international customs duties, we reserve the right to deduct the actual return shipping and handling costs from your refund.

6. Delayed, Lost, or Damaged Parcels

If your parcel arrives with visible external damage, please take photographs of the packaging immediately and notify both the delivery carrier and our support team within 48 hours of delivery so we can file a transit claim and arrange a replacement.