Widerrufsrecht

Last Updated: 25-03-2025

At Venura, we want you to be completely satisfied with your purchase. As we operate within the European Union, our policy is designed to protect your consumer rights while ensuring a smooth experience for our customers.

1. RIGHT OF WITHDRAWAL (14-DAY COOLING-OFF PERIOD)

In accordance with EU law, you have the right to withdraw from your purchase within 14 days of receiving your goods without giving any reason.

• The Window: You must notify us of your decision to cancel within 14 days of the delivery date.

• The Return: After notifying us, you have an additional 14 days to send the items back.

2. ELIGIBILITY FOR RETURNS

To be eligible for a return, your item must meet the following criteria:

• The item must be in the same condition that you received it.

• It must be unworn, unused, unwashed, and in its original packaging with all tags attached.

• You must provide the receipt or proof of purchase.

3. NON-RETURNABLE ITEMS

Certain types of items cannot be returned due to health, hygiene, or nature:

• Perishable goods (such as food, flowers, or plants).

• Custom products (such as special orders or personalized items).

• Personal care goods (such as beauty products or unsealed hygiene items).

• Digital downloads or software once the download has started.

• Sale items or gift cards (unless required by law).

4. HOW TO START A RETURN

To start a return, you can contact us at support@venura.eu.

If your return is accepted, we will send you instructions on how and where to send your package. Please note: Items sent back to us without first requesting a return will not be accepted.

5. SHIPPING COSTS

• Customer Responsibility: Unless the item is defective or we made an error in shipping, you will be responsible for paying the shipping costs for returning your item.

• Tracked Shipping: We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

6. DAMAGES AND ISSUES

Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right. In the case of defective goods, we will cover the return shipping costs.

7. REFUNDS

Once we receive and inspect your return, we will notify you if the refund was approved.

• Approval: If approved, you’ll be automatically refunded on your original payment method within 10 business days.

• Delayed Refunds: Please remember it can take some time for your bank or credit card company to process and post the refund.

8. EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.